Privacy Policy

1. Introduction

Total Ecomm Solutions ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or interact with our services, including our SMS messaging program.

By using our website or opting into our SMS program, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, business name.
• SMS Opt-In Data: Mobile phone number and your express written consent to receive text messages.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Communications: Records of your correspondence with us, including emails and text messages.

3. SMS Messaging Program

When you opt in to receive SMS messages from Total Ecomm Solutions, you consent to receive appointment confirmations, appointment reminders, and responses to service inquiries you have submitted through our website forms or appointment booking pages. Our team may also send follow-up messages related to services you have requested. No marketing or promotional messages will be sent.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

• Opt-Out: Text STOP at any time to unsubscribe. You will receive one final confirmation message and no further messages will be sent.
• Help: Text HELP for assistance, or contact us at (727) 629-7227 or [email protected].
• Message Frequency: Message frequency varies based on your scheduled appointments and service inquiries.
• Rates: Message and data rates may apply. Contact your wireless provider for details.
• Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

4. How We Use Your Information

We use the information we collect to:

• Send you SMS messages you have consented to receive
• Respond to your inquiries and provide customer support
• Send marketing and promotional communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure the security of our services

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except as described below:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website and conducting our business (e.g., CRM platforms, email service providers), provided they agree to keep this information confidential.
• Legal Requirements: We may disclose information when required by law or to protect our rights.
• Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset.

We do not share SMS opt-in data or consent with any third parties for marketing or promotional purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications at any time
• Withdraw SMS consent by texting STOP

To exercise these rights, contact us at [email protected].

8. Cookies

Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, though this may affect some functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: